How Hinkler Publishing Transformed Its IT Infrastructure with a Hybrid Support Model
In today’s fast-paced digital landscape, a company’s IT infrastructure is no longer just a support system — it’s the foundation that holds the entire operation together. For Hinkler Publishing, a well-known name in the publishing industry, that foundation was once fragile. Frequent outages, inconsistent processes, and limited scalability made it difficult to support both daily operations and business growth.
Two and a half years ago, the company made a decision to completely rethink its IT strategy. The goal was clear: build a stable, secure, and scalable IT environment that could support its growing global operations — efficiently, securely, and sustainably.
What followed was a remarkable transformation — one that highlights how combining on-site and offshore IT expertise can reshape how a business operates, communicates, and grows.
The Challenge: From Reactive to Reliable
Before the transformation began, Hinkler Publishing’s IT environment faced several major challenges. Frequent network outages disrupted workflows, communication between departments and IT support was inconsistent, and there was no standardized system for monitoring or maintaining infrastructure performance.
In an environment like publishing — where deadlines are tight and collaboration is constant — these disruptions were more than inconvenient. They were costly.
The IT team recognized that a shift from reactive troubleshooting to proactive management was essential. They needed a more structured, reliable, and scalable system to ensure stability and keep up with the company’s evolving needs.
The Hybrid Advantage: On-site Meets Offshore
While structure and process brought consistency, scalability required something more — extended coverage and access to specialized skills. Hinkler Publishing found its solution in a hybrid IT support model, combining on-site staff with offshore experts.
This approach offered the best of both worlds:
The time zone difference became an advantage rather than a barrier. Work could continue seamlessly, with one team handing off to another without interruption.
In practice, this meant that Hinkler’s IT system was being watched, maintained, and supported 24/7 — ensuring continuous uptime and improved reliability.
Strengthening Security and Data Resilience
Security and data management became another core focus. The company implemented a three-tier data backup strategy — maintaining three copies of all critical information, including an offsite cold storage backup.
This structure not only ensured compliance with best practices but also provided peace of mind. In the event of a system failure or cyber incident, recovery could happen quickly and efficiently, without data loss.
As one IT manager at Hinkler put it:
The Results: Measurable, Meaningful Impact
The transformation produced results that were both measurable and cultural.
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The Future of IT Talent: Hybrid, Agile, and Borderless
Hinkler Publishing’s transformation shows what the future of IT looks like — hybrid teams that blend local oversight with global expertise.
When you bring together on-site leadership and offshore specialists, you unlock:
- 🌍 24/7 coverage across time zones
- 💡 Faster problem-solving and proactive support
- 🔐 Stronger security and reliability
- 💰 Lower operational costs with higher efficiency
At Dimiya Talent, we make this future accessible today.
We help organizations build high-performing offshore IT teams — support engineers, system administrators, cybersecurity professionals, and more — all carefully selected from the top 1% of global talent.
Our teams don’t just support your business; they become an extension of it.
If your goal is to stabilize, scale, and secure your IT operations like Hinkler Publishing did —
👉 Dimiya Talent can make it happen.
Because the future of IT isn’t just about technology —
it’s about the people who power it.